Call Metrics
Understand every call with AI analytics
AI scores every call for sentiment, compliance, and quality — automatically.
98.5%
Call transcription
24/7
Sentiment analysis
<1s
Dashboard - all analytics in one page
100%
Call categorization
Complete call intelligence
Every metric you need to optimize your call center performance.
Call transcription
Call voice is transcribed to text with high accuracy
Call categorization
Calls are categorized by topics
Scenario-based checks
Quality check based on scenario is performed
Sentiment analysis
Automatic analysis of customer sentiment
Gender analysis
Determination of gender of speakers
Silence percentage
Analysis of silence duration
Call summary
Brief summary of call content
Dashboard - all analytics in one page
All key metrics collected in one page
How it works
Connect your calls
Integrate your call center or upload recordings. We support all major formats.
AI analyzes everything
Automatic transcription, sentiment analysis, speaker identification, and categorization.
Get actionable insights
View dashboards, track metrics, and identify areas for improvement in real-time.
What our clients say
Trusted by leading companies across Central Asia
Call Metrics has transformed how we manage our call center. We now have full visibility into every conversation.
Sardor K.
Operations Director · Bellissimo
The AI-powered analytics helped us identify key pain points in customer interactions within the first week.
Aziza M.
Head of Customer Success · BMB Holding
Meeting AI saves our team hours every week. Automatic transcription and summaries are incredibly accurate.
Timur R.
Product Manager · HGT